Terms of Service

1. What Fysigo is — and isn’t

Fysigo is an information-management platform that lets coaches and their clients organize health, training, recovery, bloodwork, nutrition, and related data in one place. The platform is not a medical service, a diagnostic tool, a telemedicine product, or a substitute for professional medical advice. Fysigo does not provide medical, diagnostic, or treatment services and is not a covered entity, business associate, or healthcare provider under HIPAA, GDPR Article 9, or analogous laws.

Information surfaced through the platform — including spectrum scales, reference ranges, agent briefs, and any computed summary — is informational only. Always consult a qualified healthcare provider before making decisions about your health.

2. Eligibility and account responsibility

You must be 18 years or older and legally capable of entering into this agreement to create an account. By signing up you confirm both.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify Fysigo immediately at support@fysigo.com if you suspect unauthorized use.

3. Acceptable use

You agree not to:

• Use the platform to provide medical diagnosis or treatment, or to replace a relationship between a patient and their licensed healthcare provider.
• Upload or transmit unlawful, harmful, or fraudulent content.
• Reverse engineer, scrape, or attempt to extract data belonging to other users.
• Misrepresent your identity, credentials, or affiliation with Fysigo or any third party.
• Use the platform to violate any applicable law, including professional-licensing rules in your jurisdiction.

4. Subscriptions, payments, payouts

Some Fysigo features are paid. Payments are processed via Stripe (and Stripe Connect for coach payouts). By subscribing or accepting a payout you also agree to Stripe’s applicable terms.

Subscriptions renew automatically unless cancelled before the renewal date. Refunds are at Fysigo’s discretion except where mandated by law. Coach payouts are governed by the Coach Acknowledgement.

5. Your content; your data

You own the data you contribute (your training logs, bloodwork uploads, nutrition entries, messages). Fysigo holds a limited license to host, process, and display that data solely to operate the platform and provide the features you use.

Coaches own the programs, articles, offerings, and posts they create. Clients receive a limited license to access content their coach has shared with them through an active engagement.

6. Coach — Independent Professional

Coaches who use Fysigo with clients are independent professionals and not employees, agents, or representatives of Fysigo. Coaches are solely responsible for the advice and services they provide to clients. The detailed acknowledgement is set out separately in the Coach Acknowledgement, which forms part of these Terms for users acting as coaches.

7. Termination

You may close your account at any time. Fysigo may suspend or terminate accounts that violate these Terms or that pose a security or legal risk to other users.

On termination, Fysigo will retain account data for a 30-day soft-delete window so you can recover from a mistake, then perform permanent deletion subject to legal-hold or audit requirements.

8. No warranties

The platform is provided “as is” and “as available”. Fysigo disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Fysigo does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components.

You acknowledge that any reliance on information surfaced through the platform is at your own risk and that the platform is not a substitute for professional medical, mental-health, legal, or financial advice.

9. Limitation of liability

To the maximum extent permitted by law, Fysigo’s total aggregate liability for any claim arising out of or relating to these Terms is limited to the greater of (a) the total fees you paid Fysigo in the twelve months preceding the claim, or (b) one hundred US dollars (USD 100).

Fysigo is not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, or business interruption, even if advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless Fysigo and its officers, directors, employees, and contractors from any claim, loss, liability, or expense (including reasonable attorney fees) arising from (a) your use of the platform, (b) your violation of these Terms, or (c) your violation of any law or third-party right. Coaches additionally indemnify Fysigo against any claim brought by their clients (see the Coach Acknowledgement).

11. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association in Tampa, Florida, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual-property infringement or breach of confidentiality.

12. Changes

Fysigo may update these Terms from time to time. When a material change is made, the version on this page is bumped and users are asked to re-accept on the next sign-in. Continued use after a re-acceptance gate constitutes agreement to the updated Terms.

13. Contact

Questions about these Terms: legal@fysigo.com.